Customer Guide

The Customer Guide was created to provide our customers with a reference tool to assist in locating documentation on processes and procedures. For a list of OTech services, please refer to the Service Catalog.

Resources & Tools:

• Credit Request
• Customer Service System (CSS) Requests
• Forms
• Mainframe Tools
• Schedules
  • Daily System Schedule
  • Preventative Maintenance Windows Schedule
  • Gold Camp SYSGEN Maintenance Schedule
• SyncSort MVS

Services:

• Backups
• SAS Software Functions
• SAS Support
• State Controller's Office (SCO) Access

Glossary:

• Terms & Definitions

 

Please send your comments and suggestions in an email to Guide Maintenance.