Customer Resources

The Office of Technology Services (OTech) provides customers with quality, cost-effective information technology and telecommunications solutions. Our valued customers include various state, county, federal and local government entities throughout the State of California. We offer the following resources:

• Training & Event Center

  The Training & Event Center provides excellent low-cost information technology and telecommunications training courses to state, federal and local government agencies. We also provide classroom and conference room rentals.

• Network Cost Estimates Spreadsheet (Excel)

  The network cost estimates spreadsheet will assist customers to estimate their network services costs. The 2010/2011 network rates are based on the various types of connection speeds. Customers can see at a glance the total one-time and monthly costs of most network services provided by the Office of Technology Services.

• Rates

  OTech strives to offer our customers the best possible service and competitive rates.

• The Customer Guide

  This searchable online guide provides customers with a reference tool to assist in locating documentation on OTech processes, procedures and standards.

• Service Request System

  The Customer Service System (CSS Web) allows customers to create and submit Service Requests 24/7, and provides robust search and reporting capabilities.

• Service Agreements

  OTech provides customer service agreements.

• Customer Relations Contact Directory

  This Directory provides a list of OTech customers and their primary and backup Customer Relations Representatives.

If you need further assistance, please contact Customer Services at (916) 454-7225.