Strategic Plan

Overview (skip to Strategies and Objectives)

 
Customer shaking hands

Customer Satisfaction

Deliver the best service experience in California State Government.
strategy & objectives

 
Employees working together

Employee Investment

Invest in our employees to create value for our customers.
strategy & objectives

 
Financial tools

Financial Viability

Offer the best value to our customers.
strategy & objectives

 
Clockwork

Process Improvement

Optimize business processes to enhance service management and reduce costs.
strategy & objectives

 
Process image

Enabling Investments

Invest in tools and technology to deliver solutions that provide value for our customers.
strategy & objectives

 
Hand holding Award against sky

Statewide Leadership

Provide statewide Information Technology leadership.
strategy & objectives

 

(Back to Overview)

 


Customer shaking handsGoal 1 Customer Satisfaction
Deliver the best service experience in California State Government.

Strategy: The Office of Technology Services (OTech) will collaborate with customers and vendors to deliver services and solutions that support customer business needs and exceed their expectations.

  • Objective 1.1
    • Ensure that services are continuously operational.
  • Objective 1.2
    • Align service levels with customer requirements.
  • Objective 1.3
    • Partner with customers and vendors to implement customer IT solutions.
  • Objective 1.4
    • Provide self-service access to OTech.
  • Objective 1.5
    • Improve customer care.

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Employees working togetherGoal 2 Employee Investment
Invest in our employees to create value for our customers.

Strategy: The Office of Technology Services (OTech) will provide staff the knowledge and tools needed to excel.

  • Objective 2.1
    • Recruit, retain, and develop a highly skilled workforce.
  • Objective 2.2
    • Implement succession strategies.
  • Objective 2.3
    • Implement organizational development strategies that will positively impact the work environment.

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Financial toolsGoal 3 Financial Viability
Offer the best value to our customers.

Strategy: The Office of Technology Services (OTech) will reduce operating expenses and better align our rates with the cost to deliver products and services.

  • Objective 3.1
    • Lower costs while maintaining service quality.
  • Objective 3.2
    • Align rates with the service technology lifecycle.
  • Objective 3.3
    • Enhance financial planning and forecasting methodology.
  • Objective 3.4
    • Standardize architecture and technology to achieve financial efficiencies.
  • Objective 3.5
    • Transform from component-based to usage-based measurements, where appropriate.

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ClockworkGoal 4 Process Improvement
Optimize business processes to enhance service management and reduce costs.

Strategy: The Office of Technology Services (OTech) will adopt service management best practices to standardize and streamline internal and external processes. We will eliminate process redundancies and ensure processes are repeatable, measurable, and reportable.

  • Objective 4.1
    • Modernize OTech legacy systems.
  • Objective 4.2
    • Standardize and consolidate internal processes.
  • Objective 4.3
    • Integrate performance measurement into business processes.

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Processor and circuitryGoal 5 Enabling Investments
Invest in tools and technology to deliver solutions that provide value for our customers.

Strategy: The Office of Technology Services (OTech) will make well-timed technology investments to ensure that services provided to customers are secure and reliable.

  • Objective 5.1
    • Invest in new shared services that provide value to the customers.
  • Objective 5.2
    • Secure and protect State IT assets.
  • Objective 5.3
    • Align capacity management with technology lifecycles.
  • Objective 5.4
    • Align infrastructure refresh and growth with business needs, service levels, and technology lifecycles.

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Hand holding award against skyGoal 6 Statewide Leadership
Provide statewide information technology leadership.

Strategy: The Office of Technology Services (OTech) will provide technology leadership by implementing standards and best practices for the responsible and effective use of IT resources.

  • Objective 6.1
    • Position the State for the efficient adoption of new technologies.
  • Objective 6.2
    • Implement enterprise architectural standards.
  • Objective 6.3
    • Be the technology voice on statewide and federal issues for the State.
  • Objective 6.4
    • Adopt business practices that reduce the use of consumable resources.

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Contact Us

Service.Desk@State.ca.gov

(916) 464-4311

P.O. Box 1810
Rancho Cordova, CA
95741-1810