DTS is committed to providing the information technology services that effectively meet the business needs of our customers.  We are, therefore, interested in your opinion regarding the quality of customer service you received. Please let us know how we are doing by responding to the following questions:

What was the nature of your contact with us?

If you would like to commend a staff person(s), please provide his/her name and include the date and a description of the service received.

If the service you received did not meet your expectations, please describe the incident, include ticket number if applicable, and include the date and the name of the staff person(s) involved.

As a result of your experience, what service-related improvements would you recommend?

Would you like someone to contact you to discuss this further?

Yes     No

If you prefer to print this survey and mail it to DTS, please use the following address:

Department of Technology Services
Customer Relations Division
P.O. Box 1810
Rancho Cordova, CA 95741-1810

or send via Fax to (916) 464-4287