24/7 Service Desk

The Department of Technology Services provides a 24/7 Service Desk as a central point of contact for reporting, tracking and escalating incidents and requests impacting its internal and external customers.

You may contact the Service Desk in the following ways:

Telephone

(916) 464-4311

Remedy Web

Remedy Web Login

Customers must subscribe to Remedy Web in order to create and view Service Desk tickets, and to view Change Requests. To request Remedy Web access, contact the DTS Service Desk. Please allow approximately three business days for the processing of your request.

Click on the following link for instructions on how to use Remedy:
Remedy Web Instructions

Email

DTShelp@dts.ca.gov
Email is an option for low-priority items only. For matters that require immediate attention, please telephone the Service Desk or create a Remedy Web Service Desk ticket.