24/7 Service Desk

The Office of Technology Services (OTech) provides the California Technology Agency and its customers with a 24/7 Service Desk as a central point of contact for reporting, tracking and escalating incidents and requests impacting its internal and external customers.

You may contact the Technology Agency Service Desk in the following ways:

Telephone

(916) 464-4311

Technology Agency ITSM Service Request Management System (SRMS)

• To request ‘Technology Agency ITSM SRMS’ access, please contact the Technology Agency Service Desk.  You will be required to provide your full name, phone number, email address, and agency name. Please allow approximately three business days for the processing of your request.

Please click on the following link to access the Technology Agency ITSM SRMS login page: ITSM SRMS Login

EMAIL

Service.Desk@state.ca.gov
Email is an option for low-priority items only. For matters that require immediate attention, please telephone the Technology Agency Service Desk or submit an ITSM SRMS request.