24/7 Service Desk

The Office of Technology Services (OTech) provides the California Department of Technology and its customers with a 24/7 Service Desk as a central point of contact for reporting, tracking and escalating incidents and requests impacting its internal and external customers.

You may contact the Department of Technology Service Desk in the following ways:


(916) 464-4311

Department of Technology ITSM Service Request Management System (SRMS)

  • To request ‘Department of Technology ITSM SRMS’ access, please contact the Department of Technology Service Desk.  You will be required to provide your full name, phone number, email address, and agency name. Please allow approximately three business days for the processing of your request.

Please click on the following link to access the Department of Technology ITSM SRMS login page: ITSM SRMS Login


Email is an option for low-priority items only. For matters that require immediate attention, please telephone the Department of Technology Service Desk or submit an ITSM SRMS request.


Contact Us


(916) 464-4311

P.O. Box 1810
Rancho Cordova, CA