ITSM Migration Rollout

Departments/agencies currently using CDT’s Customer Service System (CSS) will be migrating to IT Service Management System (Remedy). Target dates for migration to SRM are listed below (subject to change):



Wave 1

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Organization

Acronym

Migration Status

Alcoholic Beverage Control, Department of

ABC

Migrated

Delta Stewardship Council

CBDA

Migrated

Employment Training Panel

ETP

Migrated

Environmental Health Hazard Assessment, Office of

OEHHA

Migrated

Fair Political Practices Commission

FPPC

Migrated

First 5 California Children and Family Commission

First 5

Migrated

Prison Industries Authority

CALPIA

Migrated

State Hospitals, Department of

DSH

Migrated

State Teachers Retirement System

CalSTRS

Migrated

Student Aid Commission, CA

CSAC

Migrated

Traffic Safety, Office of

OTS

Migrated

Unemployment Insurance Appeals Board

CUIAB

Migrated

Water Resources, Department of

DWR

Migrated

Workforce Development Board, CA

CWIB

Migrated



Wave 2

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Organization

Acronym

Migration Status

Community Colleges, Chancellor's Office

CCChan

Migrated

Correctional Health Care Services, California

CCHCS

Migrated

Employment Development Dept

EDD

Migrated

Finance, Dept of

DOF

Migrated

Health Care Services, Dept of

DHCS

Migrated

Rehabilitation, Dept of

DOR

Migrated

Sacramento, City of

Cityofsacramento

Migrated

Sacramento, County of

SacCounty

Migrated

Social Services, Dept of

CDSS

Migrated



Wave 3

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Organization

Acronym

Migration Status

22nd District Agricultural Association

SDFAIR

Migrated

32nd District Agricultural Association

Ocfair

Migrated

Accountancy, Bd of: DCA

CBA

Migrated

Agricultural Labor Relations Board

ALRB

Migrated

Arts Council, CA

CAC

Migrated

Child Support Services, Dept of

DCSS

Migrated

Colorado River Board of CA

CRB

Migrated

Consumer Affairs, Dept of (BAR)

DCA

Migrated

Contractors State License Board: DCA

CSLB

Migrated

Corrections & Rehabilitation, Dept of

CDCR

Migrated

Developmental Disabilities, Council on

SCDD

Migrated

Emergency Services, Governor's Office of

CalOES

Migrated

Energy Commission, CA

CEC

Migrated

Fish & Wildlife, Dept of

DFG

Migrated

Forestry & Fire Protection, CA Dept of

CalFIRE

Migrated

Franchise Tax Bd

FTB

Migrated

High Speed Rail Authority

HSRA

Migrated

Housing & Community Development, Dept of

HCD

Migrated

Housing Finance Agency, CA

CALHFA

Migrated

Insurance, Dept of

CDI

Migrated

Lake, County of

Lcnty

Migrated

Legislative Counsel, Office of

LC

Migrated

Lottery Commission, CA State

Lotto

Migrated

Medical Board of CA: DCA

MBC

Migrated

Public Employees Retirement System

CalPERS

Migrated

Public Employment Relations Bd

PERB

Migrated

Public Health, Dept of

CDPH

Migrated

Public Utilities Commission

CPUC

Migrated

Real Estate Appraisers, Bureau of: DCA

BREA

Migrated

Real Estate, Bureau of: DCA

BRE

Migrated

Resources Recycling & Recovery, Dept of

CALRECYCLE

Migrated

Sierra Nevada Conservancy

SNC

Migrated

Social Services, Dept of: OSI-CMIPS

OSI

Migrated

Social Services, Dept of: OSI-CWS

OSI

Migrated

Social Services, Dept of: OSI-CWS-NS

OSI

Migrated

Social Services, Dept of: OSI-EBT

OSI

Migrated

Social Services, Dept of: OSI-SAWS/WCDS

OSI

Migrated

Social Services, Dept of: OSI-SFIS

OSI

Migrated

Social Services, Dept of: OSI-WDTIP

OSI

Migrated

Systems Integration, Office of

OSI

Migrated

Systems Integration, Office of: CALHEERS

OSI

Migrated

Systems Integration, Office of: EWIC-MIS

OSI

Migrated

Tahoe Conservancy, CA

TahConsv

Migrated

Treasurer, State

STO

Migrated

Veterans Affairs, Dept of

CDVA

Migrated

Victim Compensation & Government Claims Board, CA

VCGCB

Migrated



Wave 4

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Organization

Acronym

Migration Status

Administrative Law, Office of

OAL

 Migrated

Aging, CA Commission

CCOA

 Migrated

Aging, Dept of

CDA

 Migrated

Bar of California, State

CalBar

 Migrated

Business Oversight, Dept of

DBO

 Migrated

Chancellor's Office, CA State University

CSUCO

 Migrated

Coastal Commission, CA

CoaComm

 Migrated

Disability Access, CA Commission on

CCDA

 Migrated

Dublin San Ramon Services District

DSRSD

 Migrated

Education, Dept of

CDE

 Migrated

Emergency Medical Services Authority

EMSA

 Migrated

Equalization, Bd of

BOE

 Migrated

Governor, Office of the

GO

 Migrated

Horse Racing Bd, CA

CHRB

 Migrated

Human Resources, CA Dept of

DPA

 Migrated

Industrial Relations, Dept of

DIR

 Migrated

Inspector General, Office of the

OIG

 Migrated

Library, CA State

CSL

 Migrated

Lieutenant Governor, Office of the

LG

 Migrated

Los Angeles, County of

LACnty

 Migrated

Managed Health Care, Dept of

DMHC

 Migrated

Native American Heritage Commission

NAHC

 Migrated

Parks & Recreation, Dept of

PARKS

 Migrated

Peace Officers Standards & Training

POST

 Migrated

Public Defender, Office of the State

OSPD

 Migrated

Regenerative Medicine, CA Institute for

CIRM

 Migrated

Rohnert Park, City of

Rohnert Park

 Migrated

San Francisco, City/County of

SFCty/Cnty

 Migrated

State Lands Commission, CA

SLC

 Migrated

State Mandates, Commission on

CSM

 Migrated

Toxic Substance Control, Dept of

DTSC

 Migrated

Transportation, Dept of

DOT

 Migrated

Water Resources Control Board, State

WRCB

 Migrated



Wave 5

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Organization

Acronym

Migration Status

Air Resources Board

ARB

 Migrated

Alcoholic Beverage Control Appeals Board

ABCAB

 Migrated

Audits, Bureau of State

BSA

 Migrated

Boating & Waterways, Dept of

DBW

 Migrated

Business Consumer Services, Housing Agency

BCSH

 Migrated

Coastal Conservancy, State

SCC

 Migrated

Community Services & Development, Dept of

CSD

 Migrated

Conservation Corps, CA

CCC

 Migrated

Conservation, Dept of

DOC

 Migrated

Controller's Office, State

SCO

 Migrated

Cooperative Personnel Services

CPS

 Migrated

Health Benefit Exchange (Covered CA)

HBEX

 Migrated

Delta Protection Commission

DPC

 Migrated

Developmental Services, Dept of

DDS

 Migrated

Earthquake Authority, CA

CEA

 Migrated

El Dorado, County of: Superior Court

EDCnty

 Migrated

Environmental Protection Agency

CalEPA

 Migrated

Fair Employment & Housing, Dept of

DFEH

 Migrated

Governor’s Office: Business & Economic (Film Commission)

GoBiz

 Migrated

Financial Information Systems CA: FISCAL

FI$CAL

 Migrated

Food & Agriculture, Dept of

CDFA

 Migrated

Gambling Control Commission, CA

CGCC

 Migrated

General Services, Dept of

DGS

 Migrated

Government Operations Agency

CalGovOps

 Migrated

Health Planning & Development, Statewide

OSHPD

 Migrated

Highway Patrol, CA

CHP

 Migrated

Judicial Performance, Commission on

CJP

 Migrated

Judicial Council of CA

CJC

 Migrated

Justice, Dept of

DOJ

 Migrated

Mental Health Svs Oversight & Accountability

MHSOAC

 Migrated

Military Dept, State

MIL

 Migrated

Motor Vehicles, Dept of

DMV

 Migrated

Natural Resources Agency

Resources

 Migrated

Pesticide Regulation, Dept of

CDPR

 Migrated

Pilot Commissioners for the Bays, Bd of

BOPC

 Migrated

San Bernardino, County of

SBC

 Migrated

San Bernardino, County: Superior Court

SBernCntyCrt

 Migrated

San Francisco Bay Conservation & Development Commission

BCDC

 Migrated

San Joaquin, County of

SJCnty

 Migrated

SAN Mateo, County of: Superior Court

SMatCntyCrt

 Migrated

Santa Barbara, County of: Superior Court

SBarbCntyCrt

 Migrated

Santa Clara, County of: Superior Court

StCCntyCrt

 Migrated

Science Center, CA

CSC

 Migrated

Secretary of State

SOS

 Migrated

Social Services, Dept of: OSI-C-IV

OSI

 Migrated

State & Community Corrections, Board of

BSCC

 Migrated

Teacher Credentialing, Commission on

CTC

 Migrated

Transportation Agency, State of California

CALSTA

 Migrated

Tulare, County of: Superior Court

TulCntyCrt

 Migrated

Ventura, County of

VenCnty

 Migrated



Organizations Not Planned for Migration

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Organization

Acronym

Alameda, County of

AlmedCnty

Contra Costa, County of

County

Delta Dental Plan of CA

Delta

Encinitas Union School District

EUSD

Fresno, County of

FresCnty

Humboldt, County of

HumbCnty

Labor & Workforce Development Agency

LWDA

Los Rios Community College

LRiosCC

Marin, County of

MrnCnty

Monterey, County of

MntyCnty

Napa, County of

NpCnty

Nevada, County of

Ncnty

Placer, County of

Pcnty

San Mateo, County of

SMatCnty

Santa Barbara, County of

SBarbCnty

Solano, County of

SolCnty

Stanislaus, County of

StnslCnty

Tuolumne, County of

TuoCnty

Universities & Colleges, CA State

UNIV

Board of Occupational Therapy

BOT

Butte, County of: Superior Court

BuCntyCrt

Health & Human Services Agency, CA

CHHSA

Health Info Integrity, CA Office of

CalOHI

Legislative Analysts, Office of

LAO

Madera, County of

MadCnty

Mariposa, County of

MrpsaCnty

Monterey, County of: Superior Court

MntyCntyCrt

Napa, County of: Superior Court

NpCntyCrt

San Benito, County of

SBntoCnty

Shasta, County of

ShasCnty

Sierrra, County of

CierCnty

Solano, County of: Superior Court

SolCntyCrt

Sonoma, County of: Superior Court

SnCntyCrt

Stanislaus, County of: Superior Court

StnslCntyCrt

Stockton, City of

Cityofstockton

Yolo, County of

YoCnty