Welcome to the Department of Technology Services

CALNET Contact Information

Please use the following contacts for CALNET questions and requests:

  • CALNET Escalation Line:
    After exhausting normal trouble reporting avenues, customers should call this number for escalation of any previously reported circuit operating problems(s) not being handled in a timely or satisfactory manner. For example, a minor failure/major failure/catastrophic failure.
      Please call: (916) 657-6146

  • California Major Accounts Center (CMAC):
    Call CMAC to submit your order for services, repairs or changes.

    California Major Account Center Instructions
    Dial (800) 303-0103
    CALNET customers calling for:  
    A. Status on Major Outages (Press 1)
    B. Status on Repairs Press 2)
    C. State Agencies (all questions) (Press 3)
    1. Orders due today; lost/stolen credit cards [Press1]
    2.    Other service requests [Press 2]
    3.    Billing questions [Press 3]
    D. Local Agencies/School Districts (all questions)  
    1.    Service requests (Press 4)
    2.    Billing questions (Press 5)
  • Statewide Integrated Billing System Inquiries (SIBS): Call this number for assistance with SIBS billing issues (800) 505-5400.
  • CALNET Verizon Service: Please use the following information for CALNET Verizon service issues.
CALNET VERIZON TERRITORY

SBC Contact Numbers for Doing Business in Verizon Territory

 

 Fax Number: Service Representative:
(213) 975-4722   (800) 884-4221
SBC Services Team for Verizon Services Business Office Supervisor: Cristina Lagman (213) 975-5366
Sales Support Managers: Edie Watson (949) 838-8210
Tom Bennett (949) 838-8204
Escalation: Call this number for escalation of customer complaints/issues anywhere in Verizon territory (including old GTE or ConTel) Linda Lopez (909) 359-2234
Repair Issues in Verizon Territory Call 1(800) 303-0103 Press 2, then Press 1  
For Inside Wiring: Fax Form 20 to:
Attention: Nancy Elwell		 (916) 663-0386
Follow-up calls to verify delivery: (916) 663-0418  

If your issue cannot be resolved by calling these numbers, please contact your local AT&T or Verizon Business account representative for assistance.