IWTS and IWTS/MAS

Inmate/Ward Telephone System Concession Services Contract

The Office of Technology Services Statewide Telecommunications and Network Division (STND) administers the Inmate/Ward Telephone System (IWTS) Concession Services Master Services Agreement (MSA). This MSA provides the California Department of Corrections and Rehabilitation (CDCR) facilities with collect-only local, intraLATA, interLATA, interstate and international telecommunications services for inmates and wards.

Inmate Ward Telephone System And Managed Access System Services

The Office of Technology Services Statewide Telecommunications and Network Division (STND) administers the Inmate/Ward Telephone System (IWTS) Concession Services and Managed Access System Services Master Services Agreement (MSA). This MSA provides the California Department of Corrections and Rehabilitation (CDCR) facilities with collect-only local, intraLATA, interLATA, interstate and international telecommunications services for inmates and wards and continous blocking of all unauthorized cellular wireless communications within the defined scope of each facility.

IWTS/MAS Global Tel*Link Corporation Agreement (available below)

  • STD 213 - Standard Contract (pdf)
  • STD 213A - Amendment 1 (pdf)
  • STD 213A - Amendment 2 (pdf) Technical Requirements (pdf)
  • Attachment 1 - Statement of Work, Administrative Requirements and Technical Requirements (pdf)
  • Attachment 2 - General Provisions- Information Technology (pdf)
  • Attachment 3 - State Model Information Technology Purchase Special Provisions (pdf)
  • Attachment 4 - State Model Information Technology Maintenance Special Provisions (pdf)
  • Attachment 5 - State Model Information Technology Software Special Provisions(pdf).
  • Attachment 6 - State Model Information Technology Personal Services Special Provisions (pdf)
  • Attachment 7 - Cost Worksheets (pdf)
  • Attachment 8 - Bidders Response - Administrative Requirements and Technical Response (pdf)

Who Receives Our Services

Inmates and wards using the Inmate/Ward Telephone System (IWTS) in California's correctional and custodial facilities:

For Additional Information

For more information on the Inmate/Ward Telephone Services, please contact us via email at: dtsiwts@state.ca.gov. If you are calling about a blocked call or an inmate family member, please contact Global Tel *Link at 888-415-0377.