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Q1: How can we receive a copy of the handout that was passed out at the Transition Forum? Are the slides shown at the Forum available to us?

A1: The package that was handed out at the Forum consisted of:

  • Agenda
  • Customer Transition Plan
  • Contact Names and Websites
  • Chief Agency Telecommunications Representative (CATR/ATR) Designation Form

This handout, as well as the slides shown at the Forum, can all be viewed and printed off of our CALNET Transition Homepage (http://www.dts.ca.gov/stnd/calnet-transition.asp).

Q2: Are these questions going to be posted? When you say “take them offline”, do you mean these questions will be posted and answered on the Web? Is that correct?

A2: Yes, that is correct. The questions and answers will be compiled and posted on our CALNET Transition Homepage.

Q3: Will we be required to submit both a Form 20 and the Contractor’s proprietary paperwork to obtain certain services, as we are currently required to do?

A3: We are still planning to use the Form 20 to request services. As far as the new Contractor’s requirement for proprietary paperwork, that is unknown at this time. We will work with the contractors in an effort to keep paperwork at a minimum.

Q4: Could you briefly talk about protests – in the event that there are some, what happens during that protest period, how will potential delays be handled, etc.?

A4: The CALNET I contract expires December 3, 2006. You will continue to receive services from the current Contractor until transition of those services occur. Beyond that, we cannot speculate on how potential delays will be handled.

Q5: I do not remember seeing anything in the RFP regarding the bidder’s willingness to assist certain agencies with discounts such as E-Rate, particularly schools and libraries, but is that going to be some of the criteria as the bidders get evaluated?

A5: The RFP required that where appropriate, the bidders consider E-Rate when providing services.

Q6: Can the same Contractor win more than one MSA?

A6: Yes.

Q7: Will cities or other agencies be better off competitively bidding out services if the same is awarded for all of the different MSAs?

A7: I cannot speculate on that.

Q8: Are the phone numbers going to stay the same or are we going to be getting new numbers? If the phone numbers change, are there any provisions for Remote Call Forward (RCF) services to aid in a transition?

A8: In the CALNET 2 RFP, we have asked for the phone numbers to remain the same.

Q9: Will CALNET 2 include current CALNET I Internet products and services? If not, what should agencies do?

A9: We are unable to specify the answer at this time. However, you can check the CALNET 2 RFP, Section 6, to review the technical specifications for Internet services.

Q10: MSA 3 clearly states VoIP services. MSA 2 talks about network-based VoIP services. Can you clarify since VoIP can sometimes get into either areas?

A10: There are no requirements for VoIP in Module 2 of the RFP.

Q11: Will mandatory services remain the same in CALNET 2?

A11: There may be some differences, but essentially, they will be the same.

Q12: Will a new Management Memo be published to designate or delineate the differences of mandatory services under CALNET I and CALNET 2?

A12: Yes.

Q13: Does a protest mean that award of the contract will be halted until the protest process is fully resolved?

A13: At this point in time, we do not know how this will resolve.

Q13: And when is that protest period over?

A13: The bidders are given five business days to protest the Intent to Award, which starts the day after the announcement of the Intent to Award.

Q14: Under the current contract, we have data circuits that support our 911 centers, and those 911 circuits have only been recognized for the voice portion. But our CAD runs data over our LAN network, and we have had a terrible time trying to have a Contractor designate certain circuits as being 911. They are not specifically 911 under the service provider’s definition, but our data circuits need to also be designated as 911 because they support CAD. So our phones may be working, but our CAD may be down.

A14: This situation needs to be addressed on an individual basis. It is suggested that you review the RFP under Sections 4 and 6, MSA 1. After the contract is awarded, please contact us and we can work with you and the new Contractor in addressing this issue.