Welcome to the Department of Technology Services

Directory Listing Coordinator Information

Each state government agency, such as departments, boards and commissions, are required to designate at least one person within their organization as the Directory Listing Coordinator (DLC). The DLC assists the Department of Technology Services (DTS) Statewide Telecommunications and Network Division (STND) by submitting monthly telephone directory listings data files to STND Directory Services.

Listings provided by the DLCs are used to update the State Telephone Directory, and for publication in the California Online Telephone Directory. This information is critical for the State Information Agents (formerly State Telephone Operators) to respond to callers, and provides a resource for public and private agencies and citizens to access the most updated state directory information.

Responsibilities
The DLC acts as the principle liaison to the STND for directory services. A Chief and Agency Telecommunication Representative (CATR) or Agency Telecommunications Representative (ATR) may be required to perform the duties of the DLC in addition to their duties, as designated by each agency.

Specific DLC responsibilities include:

  • Meet deadlines and follow information provided in DLC Bulletins
  • Track organizational and telephone number changes within their agency
  • Submit all changes electronically to STND, as frequently as is requested in the DLC Bulletins, via data files

Additional responsibilities are outlined in the State Telecommunications Management Manual (STMM), Chapter 0202.0 (pdf).

Resources
The following resources have been provided to assist DLCs in their day-to-day responsibilities.

  • DLC Bulletins: The Bulletins are emailed to DLCs who provide an email address. For DLCs not providing email addresses, the bulletins will be sent by US Postal Service.
  • To designate a DLC for your agency, complete a DLC Designation Form (pdf), by following the DLC Designation Form Instructions (pdf).
  • DLC Handbook: The Handbook is designed to assist you with updating files for your agencies Yellow and White Pages of the on-line directory. It will assist you through each step from logging on to updating.