Department of Technology Services
P.O. Box 1810
Rancho Cordova, CA
95741-1810
(916) 464-7547
State Telecommunications Management Manual Online
The State Telecommunications Management Manual (STMM) provides state telecommunications policies and procedures based on the State Administrative Manual (SAM) Sections 4500-4555 and Government Code Sections 11541. The STMM is continually updated to reflect current telecommunications management policies and practices, and links to helpful outside resources are included throughout the STMM. Telecommunications terms appearing in the manual are defined in the STMM Glossary; terms in text are hyperlinked to the Glossary to provide easy access to the information.
Listed below is a pdf version of the STMM by chapter.
For questions about the manual or the update process, please call (916) 657-9150.
To view the following pdf documents, you must have Adobe Acrobat© Reader Version 4.0 or greater installed on your computer. To download a free copy of the Adobe Acrobat© Reader, visit the Adobe website.
| Number | Title |
|---|---|
| 0100.0 | Introduction (pdf) |
| 0101.0 | DTS - STND Reference Guide (pdf) |
| 0200.0 | Introduction - Core Responsibilities (pdf) |
| 0201.0 | Chief Agency Telecommunications Representative (CATR/ATR) (pdf) |
| 0202.0 | Directory Listing Coordinator (DLC) (pdf) |
| 0203.0 | Personal Telephone Use (pdf) |
| 0204.0 | Personal Communications Devise Usage (pdf) |
| 0205.0 | Private Residence Telephone Service (pdf) |
| 0206.0 | Toll-Free Telephone Service (pdf) |
| 0207.0 | Fraud and Security (pdf) |
| 0208.0 | Feasibility Study Report (FSR) (pdf) |
| 0209.0 | Americans with Disabilities Act (ADA) (pdf) |
| 0210.0 | 900 Services (pdf) |
| 0299.2 | CATR/ATR Designation Form (STND968) and Instructions (pdf) |
| 0300.0 | Telecommunications Planning (pdf) |
| 0301.0 | CALNET 2 Master Service Agreements (pdf) |
| 0302.0 | State Agency and Management Planning - *Under Review |
| 0402.0 | Procurement Delegation (pdf) |
| 0421.1 | Mandatory and Non Mandatory Services (pdf) |
| 0442.0 | CALNET Exemption Requests and Non-CALNET Procurements (pdf) |
| 0443.0 | Telecommunications Delegation (pdf) |
| 0501.0 | Fraudulent Call Policy and Escalation Process - *Under Review |
| 0600.0 | Facilities Management (pdf) |
| 0602.0 | Uniform Building Cabling/Wiring Guidelines |
| 0604.0 | Intrabuilding Network Cable Regulations (pdf) |
| 0700.0 | Telecommunications Systems & Services - *Under Review |
| 0701.0 | CALNET Long Distance Services |
| 0702.0 | CALNET Data Services - *Under Review |
| 0703.0 | CALNET Fiber Optic Services - *Under Review |
| 0704.0 | CALNET Videoconferencing Service - *Under Review |
| 0707.0 | Consulting Services (pdf) |
| 0708.0 | State Information Services (pdf) |
| 0710.0 | IntraLATA Message Toll Service Contract - *Under Review |
| 0714.0 | Audio-Teleconferencing Service (pdf) |
| 0799.1 | Ordering Voice/Data Network Products, Equipment, or Services (pdf) |
| Standard 20 | Standard 20 Form (pdf) |
| Instructions | Instructions to Standard 20 Form (pdf) |
| 0801.0 | Purchase of Telecommunications Equipment - *Under Review |
| 1000.0 | Trouble Reporting - *Under Review |
| 1001.0 | Trouble Reporting For Telecommunications Systems & Services - *Under Review |
| 1100.0 | Public Telephone Directories (pdf) |
| 1101.0 | State Telephone Directories (pdf) |
| 1102.0 | Public Telephone Directory - *Under Review |
| Glossary | Glossary of terms used in STMM |
| Forms | STND provides forms to assist our customers with their communications with the Division. |
* "Currently Unavailable" chapters are being reviewed and updated by STND. If you have any questions regarding these sections, please contact the STND consultants at (916) 657-9150.