Course length: 3 day(s)
 
A comprehensive look at the concepts of ITIL, V3 including the
processes and functions required to plan, design, develop, deliver
and improve IT service management and the role of each of the Service
Lifecycle phases to ensure ITSM best practices. This course is an
introduction to the fundamentals of Information Technology Service
Management per the v3 Global Standard Infrastructure Library and is
focused on the basic terms, concepts and relationships between ITIL
processes.
 
The course highlights the new service lifecycle approach that outlines
the importance of planning and designing new and changed services as
well as implementing and supporting those services.
 
COURSE INFORMATION:
 
The ITIL Foundation V3 course includes copies of the training material
as well as reference documentation. Course delivery of three days with
lectures, discussion, team exercises and quizzes. It culminates with
an optional, one-hour 40 question certification examination.
 
*SERVICE STRATEGY: looks at overall business aims and expectations
to ensure IT strategy maps back to them
 
*SERVICE DESIGN: assesses new or changed business requirements directs
the development of service solutions designed to meet the documented
needs of the business
 
*SERVICE TRANSITION: is concerned with managing change, risk & quality
assurance in the controlled deployment of service designs into the
live IT infastructure
 
*SERVICE OPERATION: directs the support of a stable business as usual
production environment, ensuring disruptions are minimized and their
occurrence reduced
 
*CONTINUAL SERVICE IMPROVEMENT: applies a disciplined, process-
oriented approach to on-going improvement to all life cycle phases
and the processes within them
 
COURSE BENEFITS:
 
* Awareness of the IT service lifecycle and the concepts, principals
and functions a sociated with each phase
* Understanding of how to measure and improve current processes to
more successfully manage an IT infrastructure
* Appreciation of a proactive approach to the IT/customer relationship
* Professional certification that is recognized world-wide and the
increased credibility with customers, peers and partners
 
PREREQUISITE:
None
 
CERTIFICATION PROCESS:
 
For those who choose the option, a one hour, 40 multiple question
certification exam, proctored by EXIN is offered immediately at the
conclusion of this class. This class is designed to provide a
comprehensive view of ITIL, per the current V3 books, including that
which has been covered in the V2 body of work and that which is the
new in the V3 body of work.
 
WHO SHOULD TAKE THIS CLASS?
Students who do not have confidence in their level of ITIL Knowledge
as evidenced by a out of date certification ( i.e. longer than 6-9
months) and/or a lack of use of ITIL practices and process
interactions in their day to day environment, or who simply have a
need/desire to reacquaint and reinforce their exsisting learning while
absorbing the new.